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August 31, 2007
Being selfish with your time
One of the things I hear from people all of the time is that they are so yanked around by other people's fires, crisis & priorities, their own processing time takes the biggest hit. I hear stories all of the time like:
* An 8 hour day used to be the norm, now 10 hours feels like leaving early.
* Zero in "In" used to be a regular occurrence, now there's backlog that would take days to process.
* So many back-to-back meetings there's never a chance to even download what happened in the last one before dashing off to the next one. Meeting notes to be processed are piled up in a 1/2 dozen notebooks.
* Filing? Are you kidding? The "To File" pile is knee-high.
* We HAVE to read our email during meetings just to stay on top of it.
The best strategy I can share about getting in control again is to be selfish with your time. If you are in a shared calendar environment, there's a good chance open spaces on your calendar are considered free game. And I doubt anyone else is holding back from booking a meeting with you so that you have some quality "review, get clear, get current, stare at your belly button and figure out your priorities time" instead of coming to their meeting. If you want that, it's up to you. Now, I know this is easier said than done. In some of your environments, the volume and demands for your time coming at you like your face is in front of a fire hydrant. That's even more reason to be vigilant about carving out your own processing time. Remember, processing is different than doing. Backlog comes from the unprocessed too, not just the undone.
* Consider blocking your own calendar for meetings with yourself. I know many people & teams that do this just to create some protected calendar time for processing email at the beginning and end of day. A good guideline for how much time you need is about 30 seconds to process each piece of input you get (paper or digital). For most people that comes out to about an hour to hour and a half per day for their own processing time.
* Don't accept meetings that start the moment you walk in the door, before you've had a chance to process email. Otherwise, there's a good chance your attention will be on what's lurking in email and not on the meeting. I think this is why so many people process email during meetings. Being a presenter of meetings, I can tell you I can spot a BlackBerry user in a seminar from across the room. They are barely "there". If what's going on in email is really that important, is it really a good idea for you to be in that meeting anyway?
* Consider delegating some of the things that are choking your system--like filing. If you can't delegate this, then get your filing system to a place where filing something will take you less than 2 minutes and no more.
* Give yourself buffer time between meetings. Some companies will end meetings 15 minutes before the hour to allow transport time for people to get to the next one. Not to mention letting your brain decompress before it has to shift gears.
And, the best thing I know for getting back in control is the Weekly Review. If you haven't done one lately, how about giving it a whirl?
You need to spend quality time, detached from the daily grind, thinking about, getting control of, and managing the daily grind.
- David Allen
Posted by Kelly at August 31, 2007 11:02 AM
Comments
I learned even before reading GTD that the best thing I can do is schedule "work time" for myself. I generally give people until Monday to schedule meeting. The first thing I when I walk in Monday is find a four hour window for 'my projects'.
The second thing in your list I discovered listening to DA's podcast -- you have to do the weekly review. I had skipped a couple (ok maybe more) or had done only a quick glance at the list. I was feeling myself spiralling out of control and obsessing over small things. Once I sat down and did a thorough weekly review I was able to let go and go do something. Always good advice - To accomplish things you have to do something.
Posted by: Joe Cool at August 31, 2007 03:51 PM
Thanks Joe Cool! That Weekly Review (GTD-style or whatever represents a thorough look at your stuff) tends to be one of the harder habits for people to adopt and keep. I'm no exception to that. I will find 100 things I could be doing instead of looking at my stuff and making decisions. But once I do it it does tend to smooth out the edges and let me do other things with more freedom.
Posted by: Kelly at August 31, 2007 06:09 PM
Wow -was this ever a timely post. I had a busy week of friends calling with major crisis during my work day plus an unplanned change in leadership for one of my volunteer groups that resulted in 4 hours of additional work that forced me to push deadlines back on a couple of client projects. I am wondering, had I blocked out appointments for the client projects, perhaps I could have funneled the extra work into another slot or pleaded "Mercy" and delegated the work to someone else. Being self-employed, I don't have co-workers, but I can see the value of blocking off time for MY projects, even if no one sees them but me. Thanks for the post.
Posted by: Gretchen Cawthon at August 31, 2007 09:42 PM
Ending the meeting a quarter before the hour is of course a fallacy. The meeting should end when the meeting is done.
As an IT consultant in the Netherlands I've had meetings in many companies over the years, including some major American ones.
Though the dutch are regarded as 'meeting-happy' I've noticed that while the dutch companies have many meetings, these don't tend to last longer than necessary, while the meetings in the American companies tended to use up the alloted time, even when all points had been discussed halfway through.
Posted by: Robbert Michel at September 1, 2007 01:59 AM
Interesting point Robbert. It's kind of like the mentality of the bigger the house, the more that fills it. The longer the allotted meeting time, the longer people are there, whether the time is needed or not.
Meeting efficiency could be an entire blog topic--and it has been on many occasions!
Thanks for posting.
Posted by: Kelly at September 1, 2007 08:06 AM
Kaboom...great post, Kelly. Say it like it is.
Megadittos on blocking time to work on your own projects, particularly if in a shared calendar environment. I've saved myself a ton of time by this simply thing...I just have a "recurring" meeting set up for certain mornings, every week, infinelty to the future from 9-noon. It really helps.
Thanks for your good blog!!
Posted by: Joe Ely at September 1, 2007 02:01 PM
There are some disturbing trends to some of the practices on the calendar:
1. People pay no attention to whether or not your calendar is booked; they just book the meeting.
2. Your manager overrides all of the calendar time.
3. My favorite: all the meeting materials are sent in e-mail two minutes before the meeting while you're just getting out of the previous meeting.
No good answers past what you've said, Kelly -- be selfish with your time.
I would add that one effective method of at least getting the meeting better organized is stating that the meeting notice needs to have the agenda in the calendar invite. No agenda, no attendance.
But it's tough.
Posted by: Scot Herrick at September 2, 2007 03:54 PM
I'd love to do this -- but as a university professor - I am expected to have a completely 'open door' policy - students can and do drop by at any time. If I block out time and they see I am there - they run to the dept head (who hates the policy as much as I do). So between classes, open door hours, and committee meetings -- just how do I schedule time AT WORK - to get things done?
Posted by: kate at September 3, 2007 12:32 PM
Its an interesting point that you make about checking emails before meetings. I think its important in case you miss something that you might need to know before the meeting. On the other hand, there are lots of GTD blogs telling people not to check their email first thing in the morning, that they should complete some tasks first because reading email will send their brain down other paths. I guess they are usually talking about getting a particular task done, not having meetings.
Posted by: Charles Poulsen at September 3, 2007 02:12 PM
Hi Kate,
I appreciate what a tough spot you are in. I know what has worked for others in your position is to make their office somewhere other than your office, temporarily, to get things done. For example, some people will find another spot on campus or in their building (a conference room, coffee shop etc.) just to get some uninterrupted time. If you've got a laptop this is ideal. One our clients goes so far as to give participants in the GTD classes yellow police tape to put around their cubicle that says, "Do not disturb...Work in progress." It's a bit over the top, but I've heard it works and others respect that the person needs some uninterrupted time. Good luck.
Kelly
Posted by: Kelly at September 4, 2007 11:35 AM
Kate
My university also has an open door policy and have got around this by timetabling student time and also 'by appointment only' time and pinning these timetables to office doors. At the start of each semester the students are provided with these access times with their unit outlines. This way if a student calls or drops in you can direct them to either open student time or ask them to schedule an appointment if it is private rather than academic matter. Hope this helps
Posted by: Kylie at September 4, 2007 10:26 PM
I would be close to lost if I didn't do a weekly review. I have a very large number of clients that are being taken care of by a smaller core team. All of us are using strict GTD and various own methods that allow us to work very effectively - we have built a solid reputation in Toronto life insurance.
Posted by: Lorne S. Marr at September 14, 2007 01:02 AM