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October 08, 2006

Service in 2 minutes or less

I was taking out the trash today, a chore that I have on my calendar as a repeating weekly event, when I had a major GTD epiphany. I had just loaded up the largest trash bin and was about to walk down my very long driveway with it when I spotted an irksome little piece of garbage on the floor of my garage. My mind struggled in that millisecond- to pick it up or not? Picking it up interrupts the flow of my action, but it means a cleaner home. Not picking it up means looking at that piece of trash when I come back into the garage in a few minutes. I imagine this is the normal "to act or not to act" dialogue that brains do millions of times per day on a neural level.

Then the epiphany struck- beyond weighing this action based on a cost-benefit analysis of what I would get out of it, there was something more interesting to be learned from this. I did pick up the trash because it was an action that took 2 minutes or less and I knew it would be weighing on my mind if I didn't do it now. I would definitely pick up that trash someday, so it might as well be this instant and be done with it. I realized I had just applied David Allen's two minute rule in a whole new way! (See Getting Things Done, pg 131-133.) This simple action became in my mind a tiny act of service to my household. Thus 2 minute service was born.

I spent the rest of my day with eyes peeled for opportunities to give back to my community, friends, family, anyone, via simple next action steps. Many people I know talk about not having enough time to commit to service work and volunteering, at least not as much as they'd like to. It occurs to me now that there are different levels of service, i.e. projects on the 10,000 ft. Horizon of Focus and next actions at the "Runway" level (GTD, page 51-53). There is a problem with the way we tend to think about service as being limited to 10,000 ft. Projects and ongoing 20,000 ft. Areas of Focus. This attitude makes it easy to throw our hands up in the air and say, "Sorry, I'm just too busy to participate with that!" I count myself among the guilty on this one. What if being of service didn't require clocking in monthly or weekly to the same organization or the same behavior? In fact there are hundreds of daily opportunities to be of service using the wisdom of GTD to immediately complete actions that require 2 minutes or less.

Here are some ideas from my own day today to help you get going with 2 minute or less service. I'm certain that it will look different for everyone, and I would love to hear your ideas and suggests about other 2 minute service actions. (Side note: remember, service can be to yourself as well as others- sometimes taking care of yourself has the best long term benefits because of what you are able to contribute to others when you are rested and healthy.)

Pick up some trash
Call the neighbor whose dog seems lost in the rain
Recycle something
Pick up the change someone dropped while standing in line
Tell a cashier you appreciate them (better yet tell their manager)
Take a 2 minute stretch break in service to your health
Comment on a blog or website you like
Email a friend who could use some support- send something heartfelt or funny
Support a budding artist or musician you know
Donate to a charity online in 2 minutes or less
Give someone 2 minute or less tech support
Recommend a business/practitioner/venue to someone who is looking
Give someone a 2 minute neck massage
Listen, really listen, to someone for an extra 2 minutes beyond what the conversation required
Tell someone "keep the change"
Smile at someone

What's so powerful about these commonplace gestures?

The number one excuse for not being of service is "I don't have time." But one thing I have been learning from the Getting Things Done approach is that I am in control of all of my time and all of my agreements. In effect, I single-handedly create my priorities and to what I give my resources (time, money, energy, etc.) Using that attitude to my advantage, it becomes clear that I can make time for anything that matters to me.

"Nobody made a greater mistake than he who did nothing because he could do only a little."
- Edmund Burke

"How wonderful it is that nobody need wait a single moment before starting to improve the world."
- Anne Frank

Posted by Lisa at October 8, 2006 09:35 PM

Comments

Lisa, you are so right. I just started my 2 minute timer...here's a comment!

I enjoy distance running and a few weeks ago, I realized it could get very self-absorbed. So, what could I do to give back while I run??

Pick up some trash!

I made a phrase for myself "Every run, pick up one".

And amazing how it helps. One fast food bag that isn't in the grass along the street but in a waste can is an improvement for everyone. Waaaaaay less than 2 minutes. And waaaaaay less self absorbed.

Good post!!

18 seconds left...see ya!!

Posted by: Joe Ely at October 9, 2006 11:19 AM

Hi Joe Ely!

Thanks for your comment, it really brightens my day. Hope you're having fun with 2 minute service.

Lisa

Posted by: Lisa at October 13, 2006 01:48 PM

Great post, Lisa! I had a similar insight, which I wrote about here, FYI:

Collection habit infection, routines, and the value of creating space
http://ideamatt.blogspot.com/2006/08/collection-habit-infection-routines.html

Posted by: Matthew Cornell at October 13, 2006 05:54 PM

Lisa,
My two minute service opportunity came at IKEA last weekend. I had just finished returning my cart after a truly marathon IKEA shopping trip; I was tired and ready to get home... and I spotted what appeared to be a mom (the pre-schooler strapped in the car seat gave it away) trying to load a relatively big box by herself. Without thinking I said, "it looks like you could use a hand" and she laughed and said "I sure could!" So I helped her load a few boxes into her SUV and away she went.

It was perhaps 15 - 30 seconds of my day that should I have decided not to help her would have been largly wasted, but instead I was able to give her a hand and probably made her smile (unsolicited yet very much needed (and cheery I might add) help from a stranger always gives you a lift).

Everyone should try to perform a random act of kindness everyday... I think it's especially necessary in this crazy world we live in... :)

Great post Lisa! Thanks for sharing!
Greg

Posted by: Greg Flint at October 22, 2006 09:34 PM

Hi Lisa, I read a story once about someone who came to know a man who was constantly doing this. He would "disappear" repeatedly for a minute or two - helping a lady with her groceries; smile and gurgle at a baby; push a wheelchair up a ramp, etc. He finally asked the man, "Why are you always stepping away to do those little things?" The man replied that he had been through Vietnam, and he learned that one minute someone might be there and the next they might be gone, and the things you do for someone in a minute could mean the world when one of you is no longer there. He promised himself he would never skip over a chance to take a minute and do something right.

Thanks for the reminder...
Gordon

Posted by: Gordon at October 25, 2006 04:51 PM

Although Brazilian people sometimes are not so courteous as in the past, to help another person is so common here that we get surprised when we are abroad and people refuse our offering.
I have many opportunities to see how often this happens especially among the poor.

Posted by: Silvia at October 30, 2006 05:53 PM

Thank you all for your wonderful comments here! You've given me some great ideas and inspiration (thank you, Gordon) to continue working this rule.

Posted by: Lisa at October 31, 2006 08:17 AM