International Shipping Options:
United States Postal Service (USPS) Priority International Flat Rate Envelope or USPS International Priority. Expedited services are available by contacting us at firstname.lastname@example.org.
If your order weighs less than 3 pounds, you may choose USPS Priority International Flat Rate Envelope. If your order is over 3 pounds, your option is USPS Priority International, as any goods over that weight will not fit in the flat rate envelope. In general, if the option comes up on your order, you can choose that shipping option. The flat rate envelope measures 24cm X 31cm and is flat.
International freight quotes will NOT include duty, taxes, brokerage, or other customs fees, which are the responsibility of the customer. Please check with your postal service regarding customs fees you may incur.
Arrival of Your Order:
International orders can take 10 to 21 business days to arrive via the United States Postal Service. Although, service to most countries is generally faster and many orders arrive within 5-10 business days. Packages must clear customs before being delivered and that is most common cause for delays. Holidays at either end can also delay the arrival of your shipment. Saturday is considered a business day for USPS, but Sunday is not a business day. Expedited services are available by contacting us at email@example.com.
Occasionally packages do get lost by the carrier. We estimate this to be 3% of packages we send. If your package is lost by the carrier, we are so sorry, but we are not responsible. We are required to wait 8 weeks to file a claim with USPS. If you wish to have your product re-shipped before that time, you will be responsible for shipping charges. Please also double check your shipping address before completing your order. If a company name is missing, or if you do not provide the correct city or postal code, there is a high likelihood your package will be lost. If you supply an invalid address for your package, we are not responsible for refunding your purchase. A valid delivery address must be supplied at time of purchase. We do want you to receive your order, so please be extra careful when entering your address.
Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up. If you do not receive your package, please check with your local post office. USPS tracking is limited on our end. We can track the package only as far as delivery to your country--not to your
office or home. If you require tracking, we can ship Fed Ex International. Please contact firstname.lastname@example.org for this option.
If you have any questions or concerns about your international order, please contact us at email@example.com. Thanks!