The Simple Problem of Too Much To Do

[whsbpb]

In an earlier thread, Neil wrote:
For me [the 'unschedule'] addresses the problem of GTD - It defines work well, too well in fact because some of us see a neverending amount of work to do!

I think this is a deep problem, and one not restricted to GTD. The problem is simply this:

Imagine a time planning system as being like an airline check-in. Let's say there are multiple check-in queues - Cattle Class, Full Fare Economy, Business Class, First Class, Secret Class for Presidents, and so on. Each class corresponds to a "priority", for some meaning of that word.

But, crucially, there is only a single check-in desk and agent.

And the system is this - the agent serves the highest priority queue first. Only if that's empty may she call on people from the next highest. When that's empty, she again calls on the next highest. But, at any point, if someone arrives in a higher priority queue than the one for the person she's handling right now, she completes the current processing, and then jumps back to the higher priority queue.

You can see where this is going.

It is entirely possible - likely even - that some tasks will *never* get served. In fact, for sufficiently low priority tasks, they may find themselves getting further away from getting served.

And this isn't a feature of GTD or any other system. It's a feature of reality. Regardless, it can still cause the sort of psychological stress that GTD aims to solve. Granted we may have all of the things we want to do written down and kept out of our brains - but it may become obvious that we are incapable of doing all of them.

I see three solutions:

a. Handle the queues (i.e. levels of priority) in a round-robin fashion. So, the agent is able to serve a lower priority client even if a higher priority one is waiting

b. Increase a task's priority according to how long it has been in the queue. Eventually, even an inherently low priority task will become important

But the problem is those is ... well, *why*? Why on earth would I want to allow what is a lower priority task get my attention if a higher priority one is waiting? Also, this wouldn't solve the problem of tasks (any tasks) arriving at a rate faster than we can process them.

So the third solution is, I think, the only sensible one:

c. Limit the queue sizes. The total workload of my various NA lists should be kept below a maximum level. When it reaches that level, I only get to add a new NA if I ditch an existing NA.

Comments?

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[SteadyEdd]

That's an interesting observation - and I appreciate how it works. I have this problem with the main tasks of my job never mind the Next Actions I have decide upon.

I'm going to give your 3rd suggestion a try for a while to see how it works with the enquiries I have to deal with. Some are high priority (from Key Customers) whilst some are lower priority (from non-Key Customers - surprisingly enough). The easy, sometimes low priority, ones often get done at the expense of more involved ones. I'm going to hold 2 queues: - one of Work In Progress and one for those that are 'over the limit'. When I complete a 'work in progress' enquiry I'll take one from the other pile and add it to the WIP pile.

Let's see how this goes

Thanks for the kick start !

Regards
Edward

[kewms]

c. Limit the queue sizes. The total workload of my various NA lists should be kept below a maximum level. When it reaches that level, I only get to add a new NA if I ditch an existing NA.

Comments?
--

Yes, exactly. This is what Someday/Maybe lists are for: a place to put the stuff that you want to keep track of, but *know* you won't actually get to soon. More fundamentally, one of the core ideas of GTD is that everyone has too much to do, but the only way to deal with that is to know what you're not doing at any given time.

You need to be careful about how you set the priorities for the various queues, though. An airline doesn't care if it fills up the plane with First Class and never seats people in Steerage, but you probably do care about low priority tasks. The example DA uses is getting new tires for your car. Getting new tires is certainly not as important in the grand scheme of things as high-value projects at work, spending time with your kids and spouse, etc., but if you ignore the tires for too long you'll end up stranded somewhere.

Katherine

[Mardo]

As I recall David Allen's response to the complaint" if I write it all down I cant deal with it, its too overwhelming" is that you are dealing with it whether it's written down on not.Your mind has all these loose things running around at various levels and you can never get a "mind like water" because you never know when one of those hidden things is going to become a disaster.
David said when you sit down and look at everything on your plate you are then capable of making decisions. These will probably be 20-40K decisions. Some deadlines you may renegotiate, projects may be deleted or put on a someday maybe list.
Sometimes you have to have a conversation and say I cannot get this done by the deadline. I had to do that last yearl. The deadline was absurd and the project was given to me 5 days before I was leaving for a much needed and looked forward to 5 day long weekend . I said I didn't think I could get it done before my 5 day vacation.I was told it was going to be very basic. I did the very basic and par usual all kinds of issues arose with the other side. Finally I had to say this is not going to happen in the remaining two days I have. I can find you another qualified person that can finish it. The person was furious and hasn't come back. Was I happy that happened? No. What did I learn? Be absolutely firm with no to a truly impossible deadline. Did I miss anything in the long run? No. Is having work from people who set truly impossible deadlines and go ballistic when it doesn't happen how I want to live? No. Do I need to set reasonable deadlines and then make sure that I meet those deadlines except in very rare circumstances? Absolutely.

Everyone with any responsiblity has times when you have to work impossible hours for a finite period of time, but when you have to do it all the time something has to give. It may be the work or it will be You.

David Allen says in Getting things done Fast that when he was coaching one executive they had to start at the 40,000 foot level. He was about to get a huge promotion and his wife was afraid he would never be home and was threatening a divorce. Until the client got his mind straight on that the other projects coudn't get on a list.

[mcogilvie]

I see three solutions:

a. Handle the queues (i.e. levels of priority) in a round-robin fashion. So, the agent is able to serve a lower priority client even if a higher priority one is waiting

b. Increase a task's priority according to how long it has been in the queue. Eventually, even an inherently low priority task will become important

But the problem is those is ... well, *why*? Why on earth would I want to allow what is a lower priority task get my attention if a higher priority one is waiting? Also, this wouldn't solve the problem of tasks (any tasks) arriving at a rate faster than we can process them.

So the third solution is, I think, the only sensible one:

c. Limit the queue sizes. The total workload of my various NA lists should be kept below a maximum level. When it reaches that level, I only get to add a new NA if I ditch an existing NA.

Comments?

--
I'm sorry, I don't think your third solution is sensible at all *for me*. That's a perpetual state of triage, with some arbitrary limit on what I can take on. It makes sense for MASH units and emergency rooms, but I see nothing natural about it for an individual. My day has an ebb and flow to it. There are
- fixed appointments, giving rise to
- odd bits of time, useful for small next actions
- chance meetings in hallways with key colleagues
- batched tasks (e.g. while in accounting office, I see several people)
- large blocks of time, suitable for large projects

It's the DA invisible algorithm at work, the play of work. When my wife and I were young parents, and both in graduate school, my wife read an article for people in our situation whose advice I have always remembered: first things first, second things second, and third things probably not. But life is not always like that.

If there are things on your lists that you can get rid of, and want to get rid of, do it. If there are things you need to move to someday/maybe, do it.

[whsbpb]

Yes, exactly. This is what Someday/Maybe lists are for: a place to put the stuff that you want to keep track of, but *know* you won't actually get to soon. More fundamentally, one of the core ideas of GTD is that everyone has too much to do, but the only way to deal with that is to know what you're not doing at any given time.

GTD doesn't solve that problem. The simple fact is, it is entirely possible for the length of a person's NA lists to continue to grow, and for some tasks never to get done. Having clear visibility of that is better than having a nagging suspicion about it. But simply not having it happen is best of all. And even relegating stuff to a Someday/Maybe list won't help (and isn't always appropriate). Having a Someday/Maybe list that grows and grows, is not, as far as I can see, a Good Thing.

...you probably do care about low priority tasks.


Well I do, but not as much as a high priority task. My point is that BY DEFINITION it makes sense to do a high priority task before a low priority task. That's what I mean by the word "priority".

The example DA uses is getting new tires for your car. Getting new tires is certainly not as important in the grand scheme of things as high-value projects at work, spending time with your kids and spouse, etc., but if you ignore the tires for too long you'll end up stranded somewhere.
Katherine

In that case, tire changing is an example of a task that genuinely does increase in priority as time progresses. And there are many other examples. That's fine, that's like where the check-in desk agent yells out "Could anyone who on flight XYZ please come forward immediately".

But there are *many* tasks whose priority can effectively be defined as follows:

"To be done as soon as possible, provided nothing more important is waiting"

My point is, for a sufficiently busy person (probably anyone who looks to GTD for help), the number of such tasks will increase. And no amount of management of tasks will solve that if the management starts only after tasks enter the system. The trick seems to be, to stop some tasks entering in the first place. To say "no", I guess.

--

[whsbpb]

I'm sorry, I don't think your third solution is sensible at all *for me*.


I'm not really sure it's sensible for me either, but I can't deny the existence of the problem - MASH-like or no. Basic arithmetic says that either the size of the entire content of your NA lists, project lists, Someday/Maybes etc, is, over the long run (it'll be bumpy in the short run):

- Decreasing
- Constant
or
- Increasing

In other words, in queuing terms, the ratio of average task inter-arrival time to service time is either less than, equal to, or greater than 1.

What I'm saying is, that all the systems on the planet - GTD included - will have limits unless they help someone prevent themself from getting into the "Increasing" category. And all the shuffling around of lists, into and out of ticklers, Someday/Maybes, etc isn't going to help.

--

[kewms]

What I'm saying is, that all the systems on the planet - GTD included - will have limits unless they help someone prevent themself from getting into the "Increasing" category. And all the shuffling around of lists, into and out of ticklers, Someday/Maybes, etc isn't going to help.


I would say that every system on the planet has limits, period. In the end, they are just systems, after all. The intelligent decision maker implementing the system is the one who has to set priorities and actually decide what to do (or not).

And yes, the only way to stay out of the "Increasing" category is to say no to stuff. That's true no matter what system you use. The difference as I see it is that a good system lets you explicitly decide, "No, I'm not going to be able to do that." Without a system, you're implicitly saying no when things simply don't get done, but in addition you have to deal with the debris that broken commitments leave behind.

Katherine

[Gameboy70]

"Priority" has become such a loaded word in time management that we need to recover some of its lost nuances.

You want to become a novelist. You have a 30,000 ft. goal of turning out your first manuscript. At 40,000 ft., you want to be fully supporting yourself as a writer, turning out new work prolifically, selling well, etc. So you put "Write novel" on your @computer list and make it Priority 1.

Well, it might be the most significant activity you could engage in. But does that necessarily make it the top priority? Do you stop checking your email because of the manuscript? After all, anytime your checking your email you could be working on your manuscript. Do you stop reading this forum? If your reading this right now, aren't you implicitly saying that reading this is a higher priority that anything else you could be doing? I seriously doubt that anyone who advocates sticking to the Most Important Things has nothing better to do at the computer than reading this.

Ultimately, you're the one that makes the priority call at any given moment, not "the system." The phone call you got five minutes ago may totally reorganize what you thought your priorities were half an hour ago. However reassuring it might be to look back an ABC-coded list after that phone call and avoid acknowledging that priorities have now changed, real life is dynamic, not static.

GTD is more like surfing than bulldozing. Just because you have a cell phone and could conceivably complete every call on your @calls list in the next hour doesn't mean you should. You may be in a public space and need privacy. You might have a five-minute window before your next appointment but need a more conversational length of time before you talk to Joe. It might be 11:37 pm, and you're not willing to risk waking up Joe. Or at 11:37 am you might intuit that Joe isn't psychically "there" just before lunchtime, and it might be better to call him in an hour. Only you can know whether delaying the call is procrastination or good triage. No priorty list can tell you that.

Being able to change focus from moment to moment, being able to look at an action list reponsively and say, "No . . . I think I'll do that instead," is out of the comfort zone, because it means having to choose and accept responsibility for being the one making the choices. It's easier to blame "the system" when things blow up.

[whsbpb]

"Priority" has become such a loaded word in time management that we need to recover some of its lost nuances.

To me, it means one and only one thing, and is nuance free. Here's my definition:


"pri·or·i·ty
n. pl. pri·or·i·ties

Position in a list of tasks arranged in the order in which they are to be performed"


So, in deciding which of two tasks to do, I should always do the higher priority task. If they're the same priority, I can flip a coin. Simple.

What's not so simple is *assigning* those priorities - then the more slippery notions of "significant", "important", "urgent" etc come into play. And so in that sense, my simple use of the word priority hasn't actually *solved* anything. It still leaves open the question as to whether an urgent-but-low-"significance" task is higher priority (i.e. "should be done before") a not-so-urgent-but-high-significance task.

But I think my definition of priority at least makes it clearer what is The Point of all the faffing about with the slippery terms.

--

[BigStory]

Even in an airline, there are only so many seats in the plane. There comes a point where even if you want to book a flight, there is no more room. It is more subjective in my personal life, but the principle is the same: there are limits to what can be done. Secondly, since when do tasks land on your lap with absolutely no influence from YOU. YOU are the person who allows the lists to constantly increase. That is a failure to understand your own limits.

What GTD does for me is allow me to see that I have more to do than I can do, AND allow me to choose, on the basis of that knowledge, what I am going to focus on over the next week. GTD helps me get a handle on how many "seats are available on my plane" so to speak. It is not uncommon at all for me to look at my Someday/Maybe list and cross off a number of things that I have come to see will never get done. Over time my lists have actually shortened due to knowing what is on my plate. I think that is the point. GTD helps you to say no, by giving you a solid understanding of what you have on your plate, along with growing understanding of what you are capable of. GTD helps your *personal* management skills to grow. Yes there are "seasons" where you might grind it out, but you will at least know why you are doing it and what you are putting off, and when it has been put off long enough.

I really like the airline analogy, but I think that you have more control that it implies.

Regards,
Gordon

[br4978]

It seems to me that capacity issues can only be managed effectively using three 'D' options: Delegate, Defer, or Decline (a/k/a Just Say No). I've found that it helps to view each as follows:

- Delegate: Look beyond those I'd normally hand tasks for completion - who else might be able to manage this that could realize a benefit in acting on my behalf? Consider any and all stakeholders, whther immediate or potential.

- Defer: Will I EVER see this as a top priority, date driven or otherwise? If not (or unsure), it becomes a 'Maybe' and I frequently review it to decide if it should be purged. I seldom put a 'Maybe' in priority over a 'Someday'.

- Decline: Unless I immediately see some personal benefit (including actions that benefit othersor goals I may wish to support/help), the answer is initially "No". If there's a compelling, yet hidden reason I should accept the task, it ususally makes itself known after the initial refusal.

- MB

[Gameboy70]

So, in deciding which of two tasks to do, I should always do the higher priority task.
If attending to this forum is a higher priority for you than doing anything else, and it was on your list of tasks to be performed, then I agree.

There's nothing slippery about prioritization. Basically you have two way of determining priorities: in real time or a priori. If you work in a fairly static environment (e.g. a farm, a monastery), then there's less need to reassign your priorities in real time. In environments where new inputs are constantly coming in, there's more of a need to evaluate priorities from moment to moment. If I have a bid to work on and finish by the end of the day, but I suddenly get a call requesting information from a vendor that's going to close in 30 minutes, I'm going to suspend work on the bid for the few minutes it's going to take me to get the information. That becomes the priority, whether or not I assigned it as such on my list.

To paraphrase DA, GTD turns the old time management model on its head. Instead of keeping the "unimportant" incompletions off the list and assigning only top priorities on the list, you put every incompletion on the list and make priority decisions from moment to moment. It's a different paradigm than most productivity systems, and many people philosphically disagree with it. I bring it up not to convice you that it's correct, but to point out that it can't solve the problem of assigning priorites because that practice isn't built into the system.

[whsbpb]

Instead of keeping the "unimportant" incompletions off the list and assigning only top priorities on the list, you put every incompletion on the list and make priority decisions from moment to moment.

I think in general this is a good approach. However, let's look at a specific example and see how it pans out.

I have an NA on one of my lists "Read paper X". I added it when I spotted the paper, and thought it would be a good thing to do. I didn't add it as a Someday/Maybe, because to me those are more "out there". An example of a "Someday/Maybe" for me is "Read Darwin's Origin". It's an idea - I'd like to get around to it - it'll be nice if I do - but it's not something I *expect* (or not) to do. It's just a ... well, a Someday/Maybe.

The problem is, my "Read paper X" is now further from being done than when I first identified it. It's no more nor less "important" in absolute terms. But relatively speaking, I now have more NAs that are higher priority than the paper than I did one, two and four months ago.

So, what should I do?

I could demote it to Someday/Maybe - but that's not how I see Someday/Maybe. They're not meant to be a lower priority list. They're more a cauldron of thought-provoking ideas, wishes, musing potentials and so on. My paper doesn't belong there.

But I'm now pretty sure it isn't going to get done. I can't say with 100% certainty, but all the evidence says that I won't get around to it. It's not because I couldn't/shouldn't. It's not because the paper has dropped in value. It has nothing to do with the paper. It has everything to do with the other tasks in my life.

So, what should I do with it?

--

[BigStory]

Why not delete it? I have a lot more productive time since I dumped my cable subscription and my daily paper....

Gordon

[kewms]

I have an NA on one of my lists "Read paper X". I added it when I spotted the paper, and thought it would be a good thing to do. I didn't add it as a Someday/Maybe, because to me those are more "out there". An example of a "Someday/Maybe" for me is "Read Darwin's Origin". It's an idea - I'd like to get around to it - it'll be nice if I do - but it's not something I *expect* (or not) to do. It's just a ... well, a Someday/Maybe.

The problem is, my "Read paper X" is now further from being done than when I first identified it. It's no more nor less "important" in absolute terms. But relatively speaking, I now have more NAs that are higher priority than the paper than I did one, two and four months ago.

So, what should I do?


I'm not sure I see why this is a hard question.

That is, setting personal priorities can certainly be difficult, but I'm not sure I understand why reflecting those priorities in your system is hard.

You can decide that you are never going to read the paper, and that you don't care if you never read it, and drop it from the list.

You can decide that the paper is relevant to a particular topic, and that you will want to read it the next time you visit that particular topic, and file it in the appropriate place in your reference materials.

You can decide that you have been completely slack about background reading that is necessary for your continuing education. and create space in your schedule for the reading to happen.

You can decide that you would still like to read the paper, but won't have time for at least a month, and drop a note in your tickler file to remind you to get back to it. This is actually equivalent to putting the paper on a Someday/Maybe list, whether you call it that or not.

Again, I don't see this as a system problem, but as a human decision-making problem.

Katherine

[mcogilvie]

The "Read Paper X" Next Action really resonates with me. As an academic (physics), "reading papers" is essential. Yet it is a problem for me and almost every colleague of mine. I claim it is a paradigmatic example of the non-urgent task of unclarified importance. Here's why:

"Reading" is not reading. Reading the Sunday comics and a technical report are both reading, but otherwise have little in common. Here are some of the ways I might read technical material in my field of research:

Read for background- I want to know what is known about a specific area. Often these are review papers in collateral research areas.

Read to keep up-to-date- I am familiar with an area of research, but I want to know what's new.

Read for ideas- I am looking for new approaches, techniques, methods for use in my own work.

Read in detail- careful reading, with at least some checking or rederivation of the work. This takes much more time than any other form of reading.

Read for specific information- I am looking for a number, an equation, a graph, an explanation. This can be quick.

These are all "reading," but they are all quite different. More than that, some of these reading tasks may have urgency, but others not. I am not a big Covey fan, but there is some value in characterizing different kinds of reading as quadrant I,II,III, or IV. Also, there is Covey's useful distinction of P (Production) vs. PC (Production Capacity), particularly when faced with the tyranny of the urgent. But I think the real key is clarity of purpose: I am reading this because why?

[Scott_L_Lewis]

It seems to me that capacity issues can only be managed effectively using three 'D' options: Delegate, Defer, or Decline (a/k/a Just Say No).

A while back I read a post here that described a fourth D - Diminish. When someone drops a project on your plate, it is often useful to talk with them a bit and find out what they are really trying to accomplish. When you do this, you may be able to find an alternative that gives them what they want, but is a lot less work.

To address the basic premise that launched this thread, it seems to me that the number of things we will not do in our lives is virtually infinite. The trick is to make sure that all of them are less important to us than the relatively tiny number of things we did do.

[whsbpb]

... it seems to me that the number of things we will not do in our lives is virtually infinite. The trick is to make sure that all of them are less important to us than the relatively tiny number of things we did do.

Until about a month ago, I agreed entirely with that. To me, the fundamental role of time planning was to answer the question:

"What is the most valuable thing I can do next?"

However, since reading "The Paradox of Choice", I've modified that. I now try to answer the much simpler:

"What is *a* valuable thing I can do next?"

The reason is I discovered I was, in time planning at least, an off-the-scale maximizer which explained my off-the-scale procrastination.
--

[BigStory]

One of the things David and several at Davidco have mentioned is that it is difficult to get knowledge workers to understand that "defining their work" is part of their job. No one else is going to do it for them.

<http://www.gettingthingsdone.com/coaches_corner/Leslie_Boyer/article23.html>

Best Wishes,

[Unregistered]

The poster who suggested delegation is exactly on the mark, for me.

The implication of the orginal post is that, with a sufficient incoming flow of tasks, you may never manage to keep up and get to the bottom of the list.

But this is exactly why people take on staff, whether that is a cleaner or a business analyst. I could have "dust the mantlepiece" on my task list forever just as I could have "investigate whether or not the invoice process in my org is as efficient as it could be" and also not get round to it.

Where the work that is *not* getting done has an identifiable value, you can hire someone to take on the task. This is the essence of having a personal assistant. Manager types probably won't get round to filing (because meetings get in the way) even though it is necessary. When the tasks that are left behind seem to be rather more worthless, then we just leave them alone maybe for years.

What would be nice, from an automated support point of view, would be to say:

"Read this article, if there is time, but it will become irrelevant 6 months from now because the law will change, if I haven't read it by then, purge it."

It is the reverse of the tickler function in some respects

Just a thought

[Guest]

The OP was right - by simple arithmetic, if you keep adding things to your lists, they will grow. However, the thread reminded me of one of David's aphorisms - "You can do anything, but you can't do everything", which (as others have alluded to) requires some discrimination or choice about what you're about. In fact, that is I think almost a pre-requisite to making GTD work. Doing some higher altitude thinking will inevitably result in some of your "stuff" simply not making it to your lists at all. But there is a certain rigour about asking "what is this?" and answering "it looks cool/possibly useful" but deciding that nonetheless, it need not be in your system, regardless of whether its actionable or not, and sometimes its quicker to convert the stuff to a project and/or next action & add it to the system without having really conisdered if you;re committed to it.

But even for things that do (properly) make it into the system, they do not have to stay there forever, until "done". Do your weekly review. Experience the satisfaction of taking things off the list when its obvious that e.g. although you'd like to read X it does not really matter if you never do. If it can stay on the list, well, leave it there.

So the lists grow - big deal. As David says with read/review piles, when they physcially fall over, you need to purge them. Its the same with next action lists (metaphorically). Whenever I feel my lists are too long & not helping me get thigns done, I carry out a careful review which usually brings up a number of items that have been on the list for a while without there having been any movement. I take that as life's way of saying to me that after all, I was not really committed to it, even as a low priority item. So its no big deal to take it off the list.

I suggest that you do not in any case need to be concerned about the size of your lists. For some time, I used to fret about the number of things I had in my lists. No matter what I did, when I went to "Tasks" in outlook, the number was still very high and seemingly refused to shrink. But now I'm not that concerned, even when the number goes up.

I suspect that for each of us, there is a certain number of next actions that we will always have on our lists, depending on what we see as our roles, repsonsibilites, projects etc. at that time. No matter how much we get done, the actual number will fluctuate around that "core number".

But so what? Its evidence that you are thriving! The name of the game is to get things done, not shrink your lists. As long as you're alive, you'll have things you want/need to do. OK, if all you do is add to the lists then obviously they'll keep growing until you're not capable of adding to them. At that point, nothing on them will get done, but you'll be past caring by then!

[beirne]

I'm not sure the airline analogy works here. With an airline everyone with a ticket is guaranteed a seat. In a person's real life, though, everything that might be good to do isn't guaranteed to get done. The airline will suffer major consequences if it doesn't seat the people who bought cattle-class tickets. If you don't clean your oven or read a particular magazine article, though, life will likely go on.


I could demote it to Someday/Maybe - but that's not how I see Someday/Maybe. They're not meant to be a lower priority list. They're more a cauldron of thought-provoking ideas, wishes, musing potentials and so on. My paper doesn't belong there.


Actually, it turns out that the Someday/Maybe list can be for low priority items. I had a GTD telecoaching session (very valuable) and the coach was surprised to see that I had 100 next actions at work. She recommended that I move most of the items down to my Someday/Maybe list so that I can actually look at my NA list clearly rather than trying to slog through 100 items. She also suggested two levels of Someday/Maybe, with the second level being more like your view of the list.

I think your solution b. is closest to the best approach, but not as a mechanical rule. For something like cleaning the oven, for example, the priority will go up as the burnt food accumulates. For something like reading a magazine article, though, time may pass and you may just decide it isn't worth the effort. It still depends on what the task is.

[kewms]

I'm not sure the airline analogy works here. With an airline everyone with a ticket is guaranteed a seat.

This isn't actually true. Airlines routinely sell more tickets than they have physical seats on the flight. Yes, they have to pay compensation when they bump people. Still, if it weren't cost effective, they wouldn't do it.

Katherine

[Unregistered]

I added a sub-section to the DA Someday/maybe file called Dreams/Ideas. It is stuff that I am interrested in but there is no way in the near future that I can commit the necessary time to complete. I view the file maybe once or twice a month - even then just to keep the dream alive so to speak. Every once in a while, something changes my mind and I move one of those Dreams/Ideas into a Project list. Sometimes I complete them, but usually what happens is I do some work (complete a couple of NA's) then the project gets moved back to Someday/Maybe or even back into the Dreams/Ideas file. Some of my Dream/Idea projects have been moved back and forth several times and are in various stages of completion. Most stuff on those lists will likely never be 'done' but the little dabbling here and there satisfies the dreamer in me that put them onto the list to begin with. Being realistic with what 'has' to be done and what I 'want' to do, has helped me get a grip on the sheer amount of work that I would like to see done.

It works for me....

Todd

[peter_g]

I suggest that you do not in any case need to be concerned about the size of your lists. For some time, I used to fret about the number of things I had in my lists. No matter what I did, when I went to "Tasks" in outlook, the number was still very high and seemingly refused to shrink. But now I'm not that concerned, even when the number goes up.

I suspect that for each of us, there is a certain number of next actions that we will always have on our lists, depending on what we see as our roles, repsonsibilites, projects etc. at that time. No matter how much we get done, the actual number will fluctuate around that "core number".

But so what? Its evidence that you are thriving! The name of the game is to get things done, not shrink your lists. As long as you're alive, you'll have things you want/need to do. OK, if all you do is add to the lists then obviously they'll keep growing until you're not capable of adding to them. At that point, nothing on them will get done, but you'll be past caring by then!

I, too, was growing concerned with the size of my next-action lists as I went to a full implementation of the GTD methodology - which does take consistent effort to achieve.

The posting I quoted is bang-on, though. It reminds me of a quote that I heard a few years ago...that the reality for all of us, especially those with professional or knowledge-work responsibilities, to the effect that "our inboxes will never be empty, until we're dead...". It takes a while to get used to this reality!

The one issue that I continue to grapple with is what I call the "End of Day Reschedule". Basically, many of the tasks I have in my next-action lists have a target date associated with them in addition to categories, associated projects, etc. This means that every day I have a pre-screened list of the most important next-actions on my desktop. While I can generally accomplish the high-priority tasks assigned to today's date, sometimes lots of the smaller tasks are incomplete at the end of the day (I just love watching them all turn red in Outlook at Midnight!). Then on to the ritual of rescheduling many of these tasks to the next day, or sometime later in the week or the month if they require a specific context, location, or resource that I know won't be available until some other time.

Is anybody else doing the End of Day Re-Schedule ritual? Are there good alternatives?

I was wondering of our Outlook / Visual Basic programming gurus would be interested in creating a small add-in that would either (a) tag each task with the number of times it has been re-scheduled; or (b) the number of days from task creation to the present date (ie. the age of each task), so that I could use this as an additional filter item - this may help identify tasks that I am either actively or passively resisting, or that do not represent true next actions that need to be reviewed and the "sticking point" identified and smoothed out. At a minimum, it would be a good "procrastination metric".

Any thoughts?

Regards,
Peter

[kewms]

The one issue that I continue to grapple with is what I call the "End of Day Reschedule". Basically, many of the tasks I have in my next-action lists have a target date associated with them in addition to categories, associated projects, etc. This means that every day I have a pre-screened list of the most important next-actions on my desktop. While I can generally accomplish the high-priority tasks assigned to today's date, sometimes lots of the smaller tasks are incomplete at the end of the day (I just love watching them all turn red in Outlook at Midnight!). Then on to the ritual of rescheduling many of these tasks to the next day, or sometime later in the week or the month if they require a specific context, location, or resource that I know won't be available until some other time.


I think the end of day reschedule ritual is exactly why DA advises against dated To Do lists. In my case, all it does is frustrate me.

At the same time, dates do really help with sorting, and putting a dated item three months in the future ought to be functionally equivalent to putting the same item in a paper tickler.

My solution is to date everything, and then ignore the dates. Unless the date is actually important, which I flag, I simply don't see the date in my NA list. I still have the information, though, so I can look (usually at a weekly or monthly review) to see which items are getting old and need to be either moved forward, thought about some more, or dropped.

Katherine

[gunns256]

I've written myself a "Defer" combobox for a toolbar which can operate on multiple tasks in Outlook. I'll post the code over in the other forum under the heading "Defer menu".

gunns256

[ceehjay]

Oh, joy! At least seven new posts to read on the forum. Oh, drat! Four of the seven are the same stupid spam.

Carolyn

[ceehjay]

Speaking of too much to do, there are some time wasters. I really wish there were an elegant solution to the problem.

The spammers are slowly working their way into the forum. This has been one place where I haven't had to deal with it. I can sometimes tell to pass a message by, but when the spam gets slipped into a regular thread, it's hard to detect until you have taken the time to open the thread. Too bad that this stuff (free iPods, money to search, etc.) doesn't get deleted shortly after being posted.

Carolyn

[peter_g]

It might be worthwhile to check with the people responsible for maintaining this forum to see whether someone at DavidCo could take on the role of checking the forum for new posts that are spam on some periodic basis (daily/weekly), or perhaps a couple of us who are members could get delete permissions and delete spam as it appears.

I, for one, would volunteer to help...

Peter

[Elena]

GTD doesn't solve that problem. The simple fact is, it is entirely possible for the length of a person's NA lists to continue to grow, and for some tasks never to get done. Having clear visibility of that is better than having a nagging suspicion about it. But simply not having it happen is best of all. And even relegating stuff to a Someday/Maybe list won't help (and isn't always appropriate). Having a Someday/Maybe list that grows and grows, is not, as far as I can see, a Good Thing.
<snipped>
And no amount of management of tasks will solve that if the management starts only after tasks enter the system. The trick seems to be, to stop some tasks entering in the first place. To say "no", I guess.

Very True!

This is precisely the point that GTD makes it possible to be at. If you don't have a clear picture of what you have already agreed to have IN your life, you are always tempted to say yes, and add stress, as in another thing you 'should' do.

What GTD does is give you a method (reviews) and a place (Someday/Maybe lists, NA, Project lists) to look at something new, look at something old, and decide, what needs to come out, before you can accept this new goal.
In putting everything in it's place, sometimes you have to make a decision as to whether a goal really needs to be in your life at all. In your review, you have to make the hard decisions, 'If I allow this to come in, these have to go out.' You have to agree with yourself, that 'these' go out.

The hope is that as you make an agreement with yourself that 'these' go out, you leave yourself healthier, happier, and with a mind like water, that responds appropriately to what you've agreed to being in your life.

Someday/Maybe is a placeholder to allow you to slide these things out of your life. OR, as you finish with your previous agreements, see the way to allow something you want back in.

[BigStory]

into this particular issue. If i may paraphrase, it went something like this (from GTD Fast): If you are getting paid to do a job, and don't know what is on your plate, your *integrity* will require you to say yes when you are asked to do more work. If you do know what is on your plate, then your *integrity* will require you to renegotiate when you are asked to take on more work that you can actually accomplish."

I thought that was a subtle, and very helpful insight.

Regards,
Gordon

[Esquire]

I presume the queues you describe relate in some way to the "priority" of the NA in the various lines. However, as DA notes, the priority we assign to tasks may change "moment to moment". So, unlike people in line at the airport, your NAs can jump from queue to queue.

I apologize if this has been mentioned earlier, but the three-part, bottom-line answer to your problem is: the weekly review, the weekly review, and the weekly review.

Your concern about your lists getting too long is the fear that something will get "lost" on your list. This won't happen if you revisit your entire lists at least once a week. Further, as was mentioned earlier, with the consistent habit of a comprehensive weekly review in place, you'll feel comfortable dropping some NAs down to Someday/Maybe. If you know you realistically won't get to them in the next 7 days, but that you'll absolutely have them in front of your face in the next weekly review, there should be no fear in parking them on the Someday/Maybe list and focusing on what you need to get done.

Finally, again assuming your queues roughly equate to "priority", I'd suggest you're trying to organize based upon the one filter that can't be easily systemitized ahead of time. While the URGENCY of an item (in terms of the deadline) doesn't change, the IMPORTANCE of the item changes all the time. As DA says on the CDs, when your brain is burnt toast, the most important thing to do might be to fill your stapler or water your plants. But you won't know that until your in the moment.