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Thankyou both for your replies...

:confused:I work with many large national companies and hotel chains that have subsiduaries. If a national customer reports an issue at say one of his hotels would this be a project ( assuming it...

Thanks Eugene

again thats really helped.....its suprising how a simple thing to some is a stumbling block to others but isnt that what this forum is all about ?

Thanks for your replies
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Katherine

many thanks that it has clarified it 100% 'shop till i drop'.....i wasn't sure if i should continue if i was able or stop after one action but thanks for the speedy and informative reply...

I have just read the book and listened to CD's and i am possibly reading too much into it but im having a problem grasping this concept. I have searched the site and cant seem to find an answer so...