Crime Reduction and GTD
Please forgive my initial post for its length and the rambling that is to follow.
I'm interested in hearing everyone's thoughts on how I use GTD to reduce crime in my city in my capacity as a police chief.
First, I think that GTD is essential for all public agencies. The inability to objectively measure the 'profit' of public agencies seems to create the perfect environment for waste, apathy, lack of meaningful results, and poor customer service. I'm of the opinion that my GTD system has allowed me to better organize the work and outcomes of my police department around the horizons of focus and it has helped me drive projects and performance through a combination of a relentless next action focus and an extensive waiting for list.
Interestingly, the NYPD (I am not a member of that police department) is credited with a management innovation that has been revolutionary. It is called compstat and in a nutshell it is essentially an organizational GTD system that is sustained and solidified by a sort of weekly review with mandatory attendance for all command level personnel.
During those meetings, commanders are questioned regarding;
Their 'projects' (coordinated efforts to reduce crime and quality of life problems)
The status of their next actions (the things that they intend to do to improve performance in their units) And-
How closely they are aligned with the 30,40, and 50,000 ft horizons of the agency. This is indicated by crime statistics, the general satisfaction of the citizens and the presence or absence of internal affairs type complaints, among other things.
When I became familiar with GTD approximately 5 years ago, I recognized the tremendous parallels between compstat and GTD. Some of the projects that I am currently working are; Reduce street robberies to 2007 levels, Reduce the visible evidence of street prostitution in the area of 5th and Franklin, and Develop and install a checklist for investigating shootings and homicides.
It is difficult for me to see how any police chief could function without a GTD system. I track litterally hundreds of major case investigations, the individual efforts of police officers to reduce crime, and the collective efforts of our divisions (Detectives, Narcotics, Patrol, etc) as they complete their next actions that are intended to reduce crime in our City.
I would greatly appreciate any comments on how you see GTD can be used in government agencies, my own use of GTD for crime reduction, or anything that you are inspired to share.