I manage technical projects in a client facing role. Projects typically have quick turnaround times and my email velocity is pretty crazy (like a lot of people). Virtually every email I receive requires a delegation to either the client or to our technical team.
I often wonder what should get put in my "Waiting For" folder because given the velocity of communication I'm not sure it is efficient to constantly keep up with a folder that is constantly in need of updating. There have, however, been times when things have fallen through the cracks that a folder like this might have prevented.
Any practical advice on how to manage this folder and what should/shouldn't go in it? I'm using Omnifocus if there are any specific tips to help using that tool.