Software for Mac - a sorry and confused state
I don't know if I'm becoming too impatient and grumpy, but my intermittent searches for Mac software - primarily contact information and appointments - suggests that there is nothing reliable enough for business use, and perhaps never will be.
Here are some examples - Address Book sporadically loses records, and no Mac pro I've asked can provide a way to go into an archived copy and retrieve the missing information (you're welcome to destroy your current database with an overwrite). iCal is also flaky, with no certainty that records will stay where they were put.
If you attempt to build over this poor base, either with syncing to portable devices, or (Lord help you) attempt to integrate contact management applications such as Daylight, you're most likely entering a world of pain and confusion (check the forums on Daylight to see the damage inflicted on small business owners).
I've had some consultants tell me that 'sync services' is not reliable, but this provides no information that I can translate into a better office system.
I am VERY KEEN to get my act together, to have information and projects flow as smoothly as possible together, instead of them being the bottlenecks. I don't however see any move towards reliable basic software. Apple's lineage seems to be one of pleasant personal use software, but the app's never graduate to be robust for critical use.
I have not even mentioned BlackBerry and Mac. That is another area of pain and lost hours for many. There is apparently no incentive for either side to change the current situation. "I use Mac, therefore I must be punished".
Can anyone tell me that they've navigated the Mac conundrum and found a way through? There is nothing more embarrassing than repeatedly asking a client for their contact information.
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