I have raised my awareness regarding the difference that working with a mere inbox and a dedicated process step would make.
Originally Posted by TesTeq
since I draw the conclusion the difference isn't whether we would process them or not, but when and how
1: inbox: people process it right before they start doing it.
2. dedicated process step: you process them in batches.
I notice that, some of the items, if not process them in advance, may very well stay there forever. for example: Login the Starbucks website.
I know what it is. but it never gets done. I get a chance to get a free cup of coffee if I login the starbucks website, and finish the questionnaire. The coffee shop services inside my office, the instruction card has always been sitting in my home. you know what it feels like when you drop by that coffee shop without the coupon code. and you completely forget the whole thing when you get home.
and "Login the Starbucks website." wouldn't be of much help since I always scan my inbox at the office or on the way to somewhere.
so to get things done. I should break things down like:
1. Find my instruction cards when I get home (set up an location awareness action)
2. Login the website
3. bring the code with me!