I my professional life I have a handful of larger projects I deal with - and a number of smaller projects popping up now and then. These projects are fairly well defined when it comes to goals/outcomes, next actions and so on. Nicely structured and GTD'able (is that a word?).

However there is also a messy part: I also provide support to some other projects. These are not my projects and often belong in other parts of the organization and have other owners. I become involved ad hoc, and my deliverables are of a somewhat dynamic nature and not listed in any project plan I have.

I fail from time to time to deal with these support scenarios, as I do not have a consistent way of working with them. I tried to create projects in my system to create some structure on them, but the overall goals of these projects are not mine. And next actions have been tricky to define, as I do not always know what is coming up.

Any of you involved in such supporting roles and found a good way to apply GTD?

Tech