I was wondering if any of you wanted to share fun ways you use GTD. Of course use your definition of fun . Here is one of the things that I do:
When I have to call customer service, or wait in line at the DMV or any of the myriad of other times that I interact with people who are in customer facing jobs I make a note of getting their name, by asking or off of their tag and while I am chatting with them if they are happy to be there, cheery and polite I will make a note of it in my system. Next time I visit that establishment I try and go through their line again if possible and see if I get the same service. I will then contact their manager and let their manager know how much I appreciate that individual. (I have done it the first time I visited and the next time got terrible service).
If I am calling a customer service number I always write the name down, and the chances of getting that same person on a subsequent call are nil, so I will make it a point to call back in and talk to a supervisor immediately, or just have the individual transfer me to a supervisor when we are finished with business. If I am waiting for some deliverables from that individual I will call when I get them to ensure they followed through.
Two quick examples:
Robert at my bank is always completely professional and goes out of his way to answer any questions or help to solve any issues that I might have.
I called our state disability number to make sure they got some forms and to request some more forms and Star ran me through the questions on the form rather than wait for it to get through the "system", released the forms I needed early for my doctor and then made sure that I would get paid on time to ease any financial hardship that may have arisen.
I of course let them know how much I appreciate it, but the additional follow up with their supervisors is a plus.
I think it's fun because I'm looking for people who enjoy what they do and are happy rather than looking for and finding grumpy people. It also makes the trips to places like the DMV a bit more tolerable, although I will admit that the DMV is a hard nut to crack as I haven't found anyone who is really happy to be working there yet . I also hope that it helps to justify having people accessible rather than the phone systems that force you through 5 or 6 menus until you can get to a person. I would much rather talk with someone than deal with a computer.
So any other ways you connect members have fun with your systems?