Do individual Customers equal individual Projects ?
I work with many large national companies and hotel chains that have subsiduaries. If a national customer reports an issue at say one of his hotels would this be a project ( assuming it meets the criteria 2 or more actions ) listed under in this instance the Customer/owner , The individual hotel or the area manager requesting or would it be another definied heading.
I would be interested to hear of the way others deal with this bearing in mind there are many such organisations i get involved with directly or through reportees..
i hope ive eplained it clearly enough to enable some much needed feedback from you experts out there