I feel your frustration. Here are some ideas.
You can schedule a meeting with those in charge and give them a convincing
presentation about why some other solution would be better than Autotask.
You could, for example, time how long it takes you to carry out a simple
operation within Autotask, or how much time you spend per day
just entering information into Autotask.
You might be able to write your own software that interacts with Autotask
for you, in batch mode, so you just have to type in the information in
a simple format (or transfer a bunch of emails into it) and have it
automatically loaded into Autotask; or ask to have such software
supplied for you. Tell the managers how much time it would save.
Hmm, I remember a story about some organization that had everyone
fill out forms documenting how they spent all their time. The one item
at the top of the list, that everyone spent the most time on, was ...
filling out the forms! So they got rid of the forms.
You can start your own company and maybe sell software that does
what Autotask does only much better.
You can change your own attitude. (Only if you want to, of course.)
You can find a different way of thinking about it. For example, when
waiting for my computer to boot up at home, instead of feeling impatient,
I sometimes use the time for a little bit of meditation. This turns a
negative into a positive. You can think up your own ideas.
Things like doing 19 mouse clicks with 10 different fingers (for fun
or to exercise the fingers); doing stretching exercises while doing
the mouse clicks; exercising your memory and making it a game to
predict what the program will say next; doing it faster, or slower;
feeling appreciation for what the program actually does; or using
the time while you're doing the mouse clicks to do some valuable thinking --
one possibility would be thinking about how you'll design
software to do it better.
You can use Autotask to build up your willpower by practicing
remaining calm in spite of arduous circumstances.
You can try to find keyboard shortcuts and other ways to
use Autotask more easily.
You can open up your ideas of what is possible. You can start
telling yourself that it's possible to track and document your work
without using Autotask.
You can start thinking that there are probably some ways that
Autotask is compatible with GTD, and look for them.
You might be able to tell your managers something like
"I just did a week's worth of work in 3 days. Here it is, and
here's a list of what I did. It would probably take me 2 days
to enter all that into Autotask. Do you want me to do that?"
You can explain to the managers that you're thinking of leaving
because of Autotask, and exactly why (though there can be downsides
to doing this).
You can ask them to hire an
assistant for you who just does the Autotask entry for you and
explain to them how much time it would save you.
(Even if they don't get you an assistant, it might get them
These are just ideas. I haven't thought through the
situation, and you know more about it than I do.
I hope you'll be able to ignore any of the ideas that you don't like.
Inability is an abstract thing involving comparison with alternate universes; it cannot be experienced.