Originally Posted by curtis
Glad to help with that one. The concept of internal and external customers applies to any organization, including non-profits. Internal customers would be those within the organization that you serve. For instance, someone working within the accounting department may never touch anyone outside of the organization, but internal customers rely on them to handle budgeting, expense reports, payroll, accounts payable, etc. Without these people, those who serve external customers wouldn't be able to fully do their jobs.
An external customer is anyone outside of the organization that relies on an individual or department for services/goods. Let's say your non-profit serves meals to the homeless. Then your customers would be homeless people.
Does that make sense?
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