I am a recently new user to the GTD concept and I am having great success with it except for one issue. One of the jobs I do is for a Union. I am dispatching freelance proffessionals to work calls on a daily basis and I dont know how to intigrate this particularily specialized job. As an example I received 10 calls this week to dispatch members to work. Each having some special requirements like time place qualifications required and such. I then take those dispatches and begin calling from a master list of members by seniority. I make 10-15 calls a day and then wait 8hrs for calls to be returned to a pager. I then repeat the process down the list till all dispatches are filled. I use an Access data base to track who takes what calls and such. I guess my question is how to integrate "actions" and "waiting for" in this mass quantity. You see if I treat each call as a project the members I call are actions and the tracking alone on my outlook becomes enormously time consuming. Who's called back who am I waiting to hear from and such. Any suggestions or trick would be appreciated .