This is a rant.......
I'm working with Eric Mack http://(<a href="http://www.ica.com"...w.ica.com</a>) a well known poster to this forum about implementing GtD using his customised Lotus Notes templates together with some one on one coaching.
Well our IT has been out sourced to a major telco here in the 'land down under' (Telstra for aussie forum readers ) and to make things simple from an IT support point of view they have locked down the end users ability to make any changes to templates which for the moment has stalled my adoption of some great productivity tools from ICA.
Part of me understands that with 20,000 users you do need to keep some control over the operating environment but another part of me thinks that we have a great tool in Lotus Notes that is being used for little more than e-mail.
The investment in Notes is considerable and by not allowing people to utilise its potential the business is denying itself some great opportunities to improve collboration, share knowledge, and to simplfy and automate processes. It is that ridiculous that new Notes users are not even provided any basic training and you just pick it up as you go.......apparently.
On the other side of the ledger we have commenced a 10 year IT programme with IBM and Oracle implementing their e-Business solution. [PS dont believe the blurb about Oracle making Linux unbreakable...we broke it ]
So on one hand we are spending gazillions on new technology when we already have a productivity tool that we pay for that is way underutilised...go figure.
It makes no sense, well to me at least, maybe its just a trait of large coporations, I'd be interested in other peoples experiences.
For me I will continue to be a burr under the saddle of the IT people , I plan to "Next Action" them into submission
.........end of rant