I have no problems tracking delegated projects (well, OK, there are some problems), but have an interesting issue I will admit I'm having a challenge resolving.
I supervise a staff of four. Not only do I need to know what they're doing, but we all need to know, to some extent, what everyone else is doing. When one of the four is out sick, the big boss will often come to rest of us wanting to know the status of a certain project. Or, Chris was supposed to write a response for politician Smith, but Chris isn't here today and where's the letter? Politician Smith wants to make sure his letter was sent and that Politician Jones received it.
We got tired of saying, "Uummmmm...I don't know."
I don't always control the assignments my people get. So the system cannot be managed from the top down.
We've moved to storing all of our work files on a secure server so we at least have a shot of finding the Smith letter if asked.
What we don't have is a way for me to get a snapshot of what everyone is doing and where they are at with their projects. We are required to use Lotus Notes and it sucks. For calendaring and e-mail, it's fine. But for this type of work, it's lacking.
I'm getting ready to launch a secure forum (like this) that we can use. Each thread would be a project with everyone in my department posting the due dates, description, status, file location on server, etc. Once the project is completed, it will be archived.
But, I'm hoping the productivity gurus here may have some alternate solutions. I like things to be as simple as possible so people will keep the system current.