Hello - I'd like to get ideas on office email "best practices" that perhaps the people you work with have agreed on and have found helpful. Or maybe things you WISH you could agree on. I've been asked to lead a 10-15 minute discussion on this topic at our staff meeting next week. I'm actually very excited about the opportunity! Everyone is agreed that our email is getting a bit out of hand - everyone is cc-ed on everything, actual requests for action are buried in 3 paragraphs of text, etc.
Any suggestions? In addition to best practices, I'm looking for ways to to motivate people to be more disciplined about email. Implementing a new habit will actually mean slowing down for awhile to be more mindful, but it will be faster in the long run.
Some quick ideas I jotted down for best practices to discuss are:
* the two minute rule
* anyone with a NA - be it ever so small - should be in the "to" field rather than the "cc" field
* in long emails, bold people's names - give them keystrokes to do this.
* put the NA right up top and then fill in with background info
* if the email were a meeting, don't cc people on the whole exchange if they wouldn't be invited to the meeting - send them a follow up once the exchange is done as an FYI.