Hi everyone, thanks for the feedback

Just for clarification, I was thinking more in terms of maintaining an on-going system and not the initial set up phase.

Typically I try to keep my inbox close to zero or at zero on a daily basis. So I empty my email in box once or twice a day. I clear out any voicemail and also any stuff in my in-tray. As I get a new action to record I am fairly consistent at putting it straight onto the relevant context list.

I just read about separating out the phases of process and organize and could not see the benefit in doing this - at least not in terms of defining what the next action is as part of the processing phase but then not recording it onto the relevant list until the organize phase.

Perhaps it is different for the initial phase, but it still seems to be that you would handle each item twice. Once in the process and then once to record the action. That doesn't seem efficient to me.

Paul

PS I thought the post on the different roles was excellent and I have certainly printed that out to review and implement.