I know this is not completely on topic for this forum. However, people who value time and effectiveness, I think, have certainly given thought to the topic.
One thing I have been pondering for my department is a push to enhance our knowledge management. Here is my dilemma...
My line of work is as an accountant for a site in a large multinational corporation. This company is a result of a merger of two multinationals around nine years ago. And many of the other sites are acquisitions of other companies. So there is a huge issue with legacy systems. Only a few of our people have enough in-depth knowledge to document how all of these systems communicate with one another to get to a common and accurate general ledger. Therefore, these few people spend a large amount of time answering questions or fielding forwarded emails from other, less experienced, employees.
I know that the tough part of this is that, roughly 80% of the knowledge in any organization is intrinsic (meaning that it is basically walking around in a few people's heads).
I am looking for ways to capture that knowledge and store it in a place where it can be accessed over the internal web (without performing brain surgery ). I have some ideas already that I think will work well. But I am also not prideful enough to think that I have all the answers on the subject.
Anyone have experience in this area? If so, what was the approach you implemented?