The one thing I haven't figured out from the book or the CD's is how to track history when necessary. I am handling a LOT of projects right now that toggle between a quick action like a call or an email and then back to the waiting list. With email I can look in my sent folder, but what about calls and other actions. Sometimes I really can't remember if I did the action or not. I know our minds can't always distinguish between thinking about doing something and actually doing it and I think that happens to me a lot. I think I did something, but in reality I didn't. Many times I will get a call back from someone I am waiting for and discuss a topic which ends up with me waiting for them again. Perhaps I shopuld be noting these conversations? I was thinking if I could somehow keep project history at my fingertips I could quickly review the project before I pick up the phone. Does anyone have any working suggestions? Where should I keep these notes? In an agenda, in the contact note field for the person or the project notes?
Here is another perplexing issue I have. There are lots of things in my business that I need to let others be aware of so I usually forward an email or make a note to tell them about it. My problem is that I may end up telling them more than once or in some cases I don't tell them at all because I think I already told them. How can I make this more consistent and less fragmented?