I'm looking for some advice on best practices about managing the @Calls list. I'd like to know how others manage each item on the list in certain situations. I should mention that I'm an Outlook/Palm user who uses only the basic features provided by Outlook and Palm software (I don't have the GTD extension to Outlook).
To illustrate, imagine you are working on a project that requires you to speak to Fred. "Call Fred" is on your @Calls list. You call Fred, but you get his voicemail. You decide to leave a message, but before anything moves forward, he has to call you back.
How do you update your lists to reflect the current reality? Do you:
A. Mark the NA as done (and just trust that Fred will call)?
B. Mark the NA as done & create a new item on @Waiting For?
(This is probably the by-the-book approach, but it's a pain when you only have your PDA. Also, if you start playing phone tag with Fred, then you have to change status from Completed to Not Started back-and-forth. What a pain!)
C. Something else?
I hate using the phone for multiple reasons. First, the phone is an interruption to me, so I feel that when I call someone else that I'm intruding on their time. Second, I hate playing phone tag, most of all because I've not decided on my own best practice for tracking it in GTD.
I appreciate anyone's advice. Thanks!