I think I understand about creating categories that reflect the contexts in which you do work, but I'd like some clarification. I don't really set a time aside for phone calls, so should I use @Phone? What I've been doing is creating the next action and when it's time to do it, determine the best approach (email, phone call, visit) based on circumstances (I don't need an answer right away, I do need it right away, but I don't know if they're there, I need it right away and I'm pretty sure they're there).
Or am I just doing this whole thing wrong?
Thanks!