I tried Prophet Pro 4.0 and was disappointed with a few things.
- The lack of detailed feature sets and how they perform.
- What is needed software wise for the software to perform correctly.
- Tech support
I was under the impression that the Pro version would allow me to use my ISP host SQL Server to store my prophet database. This (in my mind) would have allowed me to have a central database to access from work and from home. Not true. But had they had a more detailed feature set and explanation of how those features are implemented, I would have known better.
Automated Sales Assistant, should allow one to insert field codes e.g., FirstName, LastName, WholeName, in an email template. In turn, these fields should be populated with the contacts names respectively. It does not work with my setup, I reported the bug.
In talking to tech support concerning the bug, I was never once asked... "What version of Outlook are you using, what other add-ins do you have running, etc." Basic questions that should have been asked to diagnose any software issue. I was told the Automated Sales Assistant is programmed by another company for Avidian and that they would have a fix in the next release.
At close to $300 for the Pro version, I decided to return it. I was not about to let my 30-day trial period lapse and be burdened with software that has minor issues and was not (in my opinion) presented in such a way I could have made better choices. What I mean by that is when you look at their feature set on-line, every feature is a bullet point with no details. I downloaded the users manual for Prophet Pro 4.0 and it didn't answer questions about the server side it should have. Also the manual itself (PDF file) was incomplete and missing text and diagrams on some pages.
When I returned the software, I was never asked in any detail, "Why" the software was not to my liking, did I choose another brand, what could we do to improve your experience, etc.
They are very good at selling the software, but lack follow through and follow-up. Which is odd for a company specializing in software to help individuals and companies do exactly that!
If you are thinking about this software, try the "Standard" version first, and explore every inch of it during your 30-day trial.