Thanks, Andy. I'm hoping to use Outlook with GTD -- really am already, just not well. And your input is a big help.
Another question, though: How do you handle items that you defer? Say a request comes in to my department that I know we can't do right now. It needs to be in a tickler (i.e. somewhere with a reminder in Outlook), but where? Do I put it on a my calendar? I'm guessing NO. Any suggestions? These are really things that I don't necessarily know the next action on and don't even know if we are really going to do.