Getting to grips with a real system... GTD!

[SpirosGyrosAU]

Hi,

I've read through several articles on implementing GTD in my
professional and personal life.

I've been using TODO lists for several years and although I know the
disadvantages to using this archaic (in GTD terms) system, I've
become accustomed to it.

I work in a very faced paced organization supporting end-users in an
IT Support capacity.

What's the most effective way in implementing this system if my main
tool is my computer for completing my work?

What physical and virtual filing method should I be using to support
my practices on a day-by-day basis?

I've tried many times to create a new standard for my virtual file
organization but every time it fails as I seem to change the system. I
also have a hard time finding what's current so I rely on my memory
(physic RAM) and this has caused some relationships to become
'stretched' over time.

I work with many users resolving issues on day-by-day basis. I'm also
involved on projects which can impact the business if not completed by
a specific mandate.

I would also like to keep tracks of all my requests that come to me
either via email/phone/walk-in/IT Help logging system so I can have a
bearing on my complete workload.

I use Outlook 2007 as my main organization tool. I currently use my
inbox as where my current tasks reside until they are completed. Once
completed, I then move it to the DONE basket. My problem here is that
when I email somebody to complete a task, I will sometimes forget as
I'm busy with other tasks and then it ends up blowing me in the face
when the users are complaining why this task wasn't completed on-time.

I'll list several tasks here and then try to use the system and with
your help confirm that I'm doing it correctly.

Task - Walk-in - User needs account details changed in the system
Inbox - Outlook - New Email Delivery System needs implemented
Inbox - Outlook - Write Documentation on Product X for end-users
Inbox - Outlook - Plan deployment for software package across organization
Inbox - Outlook - Call user regarding an issue
Voicemail - Call user regarding an issue
Voicemail - Call user to return their phone call
Inbox - Outlook - Server maintenance to alleviate disk space issues
Inbox - Outlook - Meeting scheduled for the 10th of February 2008.
Inbox - Outlook - Colleagues Birthday on the 1st of February.
Inbox - Outlook - FYI on a specific system
Inbox - Outlook - FYI on a specific system outage
Inbox - Outlook - Direct Line Manager needs research task completed.