Am wondering if you are in an IT or equipment based environment. The difference is that IT is knowledge based and for equipment based its one more level of detail than IT requires.
I am in instrment service and i've found most IT packages don't provide mw with the level of control required. I wrote a package in MsAccess to deal with it- not ideal as per every IT person I spoke to. But it was the easiest for a non software developer to implement.