I'm a engineer working in a manufacturing environnement where I have to wear many hats. Even if I'm reporting to R&D director, my tasks also include working with buying department to reduce cost, projects with quality department to reduce service calls, trouble shooting with production department to reduce downtime, etc.
GTD helped me a lot to manage all those tasks. I'm feeling very confortable with my choices about my actions and commitments but others don't. Some people doesn't seem to trust my intuitive choices about what is the best thing to do in the business interest. I have to spend a lot of time justifying how I spent my time and why I didn't or won't prioritise their demands.
I'm getting frustrated when, by example, quality director grabbs 2 days of my time to solve a problem that has relative minor impact compare to other projects on my list.
People wants everything now. They want me to get rid of their pain. Something, I feel like I'm working in an emergency.
I got furious on email cc to my boss and 100 others about "I requested this 2 weeks ago. Why it is not done yet?"
To please one person I have to unplease 20 others.
It is like preparing diner with hungry children yelling around.
How do you deal with this kind of situations? Do you have to spend most of your time renegociating your commitments?