The course keeps circling back to the logon page

The problem is often caused by a problem with Flash, which means:

  • Your machine has a bad or incomplete Flash install, or
  • Your security settings are blocking flash content

The “circle back to the logon page” can also happen if your security settings are blocking session cookies. 

To resolve this, you can:

  • Delete all cookies, temp files, and history in Internet Explorer, then
  • Have your IT/Help Desk do a full uninstall-reinstall of Flash (v9.0124 or greater) AND verify that the Flash ActiveX control is enabled in Internet Explorer.
  • Run and fully pass the QuickCheck.

 Alternatively, you can do the course on another computer – a home computer, for instance.

FAQ: 
GTD Interactive technical