Please note: some of our favorite tips and tools are now available as free PDF downloads from our online store. Click here to download them now. Another great free resource is our Company Podcast.


Phone Logs - Get rid of them
I run across numerous people who have created and are still clinging dependently on a "phone log" of some sort. If you are one of them, you should nix it.

Actually, you should just blend it into your "notes" category for in-coming ideas, input, and information.

Come on--if you need a "phone log", then you need a "they-stopped-me-in-the-hall log" and an "oh-yeah-I-just-remembered log". Can anybody tell me what's the difference?

You need to process every in-coming phone call just like anything else that comes into your psyche or your in-basket--What is this? What's the next action? How long will it take? etc.

Phone logs usually represent an immature organization system--that somehow we should organize in-coming as its in-coming, instead of focusing on organizing the result of equally processing all of our in-coming, no matter what the source.



Printer-friendly version
 
 
Quick Finder:

 

Terms of use